The Henderson Beach Resort & Spa is respectful of its guests in need of special accommodations. The hotel is fully compliant with standards set forth by the American with Disabilities Act, and as such, we have taken the following measures to ensure our guests are as comfortable as possible and are able to navigate the property with ease.
We encourage guests to contact us in advance of their visit to ensure the most suitable accommodations are prepared to offer a comfortable stay. Please call, 850.424.4400
This Accessibility Statement applies to: https://www.hendersonbeachresort.com
We Value Digital Inclusion
In our effort to provide a fully accessible and optimized user experience for all site visitors, The Henderson has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site or the specific abilities of those individuals seeking access to this site.
The Henderson website is monitored and tested regularly as part of a fully managed accessibility compliance solution provided by AudioEye, a third-party provider of Web Accessibility testing, remediation, and monitoring services dedicated to eradicating digital access barriers (join the movement). As issues of accessibility are identified, results of automated and manual testing are managed through the AudioEye’s proprietary audit ecosystem. As new solutions are discovered to improve the user experience, remediation is tracked through the AudioEye system and fixes are implemented to improve the website user experience.
AudioEye Accessibility Certification
The AudioEye Trusted Certification represents a commitment to accessibility and digital inclusion.
The AudioEye web accessibility certification process involves automatic and manual testing with the goal of identifying and resolving access barriers, conforming with the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.1Level AA Success Criteria, and ensuring an optimal user experience for all users, regardless of their individual abilities.
- AudioEye Activation is complete.
- Testing & Discovery is ongoing with continuous monitoring.
- Remediation & Validation is ongoing.
- 24/7 Website accessibility help desk is active. Report an issue.
- Accessible site menu is activated.
- Page elements menu is activate
- Visual Toolkit is activated.
- Player is activated.
- AudioEye Trusted remains active.
AudioEye certifies that The Henderson website is being optimized to substantially conform with AudioEye’s interpretation of the informative guidance provided by WCAG 2.1 AA. In this ongoing effort, certified accessibility professionals have already made progress to remove access barriers and will continue to enhance this site for optimal accessibility and usability for all users
This perpetual and uninterrupted process will include regular releases that improve access and usability for all users, including users of Assistive Technology. AudioEye and The Henderson continue to collaborate in pursuit of conforming with WCAG principles, guidelines, and success criteria
Last updated July 21, 2020
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This website is regularly tested using a variety of assistive technologies. We recommend using the following web browser / screen reader combinations for an optimized experience:
- For Windows users: JAWS and Internet Explorer or NVDA and Firefox
- For Mac users: VoiceOver and Safari or VoiceOver and Chrome
- For mobile users: VoiceOver for the iPhone and TalkBack for Android devices
Improving the User Experience for Users of Assistive Technologies
Web Accessibility Guidelines
The Henderson has leveraged the Web Content Accessibility Guidelines (WCAG) 2.1 as reference to ensure the web content made available from this site is more accessible for individuals with disabilities and user friendly for everyone.
These globally recognized best practices (as recommended by the World Wide Web Consortium) consist of three levels of accessibility measurement (A, AA, and AAA). To the greatest extent feasible, The Henderson has elected to conform to Level AA of these guidelines.
Design guidelines for electronic and information technology
Dedicated web accessibility experts are available to assist site visitors with any issues accessing content and the various services and functions made available across the name website. Site visitors may choose to engage with the Help Desk to report and troubleshoot web accessibility related issues.
If you encounter issues with any page on our site that presents a challenge for individuals with disabilities, please submit your feedback
Providing Users with a Free Customizable Assistive Utility
AudioEye Accessibility Toolbar
In addition to the above-mentioned techniques and strategies – and since not all site visitors have access to assistive tools such as screen readers – we provide free Web Personalization Tools that allow site visitors to customize their user experience. Activate the Ally Toolbar to access each tool listed below.
Experience the Ally Toolbar
To experience the AudioEye Ally Toolbar, activate the Ally Toolbar button in the bottom right hand corner.
The Ally Toolbar provides Tools Tailored to Needs
Learn more about the ways in which the Ally Toolbar allows site visitors with diverse abilities to customize their user experience:
The following tools may be available in the Ally Toolbar:
Listen to the content of a web page read aloud
Customize the visual display of the website
Navigate simplified menus using your keyboard or mouse
Page Elements Menu
Access page elements and regions with simple keystrokes
AudioEye Help Desk
Report accessibility related issues
Throughout this website, we make use of different third-party websites such as Instagram, YouTube, Twitter, and Facebook to spread news and information about The Henderson products and services. These sites, which are not controlled by The Henderson, may present challenges for individuals with disabilities that we are not able to control or remedy.
As made publicly available, here are the Accessibility Policies provided from these third-party sites:
Arrival and Around the Resort
Arrival to The Henderson
There are five (5) handicap accessible parking spaces available in the underground parking garage.
Front Desk & Check-in
The front entrance is easily accessible with no stairs and automated doors that open directly into the Living Room with a view of the Henderson State Park. The front desk is able to facilitate check-in while the guest stays relaxed in their wheelchair with discreet pull out desks at each front desk station.
Guests may use elevators to get to each guestroom floor, Sprinkles Café, Poppy’s Club, fitness center, outdoor pools and rooftop. The Salamander Spa, business center, Living Room, Sunset Terrace, Primrose restaurant, Horizons Bar, meeting rooms, and Boutique are all located on the main level.
All indoor signage is equipped with braille.
Restrooms in common areas
Both male and female restrooms located down the historical hallway are designed with one (1) larger wheelchair accessible stall. Toilets in the wheelchair accessible stalls are raised. All restrooms located on the P2 level as well as Pool restrooms have a larger wheelchair accessible stall or are a larger single stall restroom with grab bare.
Pools & Beach
All pools on property are equipped with ADA Lifts including:
- Outdoor Family Pool
- Outdoor Adult Pool
Beach Wheelchairs are available at private beach access though Henderson Park Inn
- All Treatment rooms are spacious with ADA accessible treatment beds
- Both male and female lounge areas are equipped with low profile lounge chairs
- Both male and female wet areas are equipped with roll in shower with accessible pull-down bench
The Henderson offers two accommodations options – The Henderson Resort and The Lofts at The Henderson. The Henderson guest rooms are located within the main resort building of The Henderson. The Lofts at The Henderson are adjacent to the main resort building and offer spacious accommodation options with multiple rooms, kitchens and living spaces.
Guest Rooms at The Henderson
The Henderson offers twenty (20) ADA compliant guestroom options including four(4) ADA king guest rooms, three (3) ADA double queen rooms, (1) pool view suite and twelve (12) hearing impaired rooms All guest rooms are equipped with strobe lighting and audio fire alarm system and include the following features:
- Roll in showers
- Raised toilets
- Raised bench inside the shower
- Roll up vanity
- Lowered thermostats
- Lowered security peep hole
- Wider guest room closets
- Option for lower hanging rail inside the guest closet
- Floor push switches for floor lamps
- Push switches for all side lamps
- Special curtain pull rods
- Shower stools are available on request
The Lofts at The Henderson
The lofts at The Henderson offer four (4) ADA compliant units to include king beds, bunk style beds and sleeper sofas. All guest rooms are equipped with strobe lighting and audio fire alarm system and include the following features:
- Roll in showers
- Roll up vanity
- Lowered counter tops in kitchen
- Lowered AC control
- Side by side washer and dryer
- Deeper bathtub with grab bare
- Raised toilets
The lofts at The Henderson also provide (4) single stall indoor and outdoor restrooms with grab bare and a roll up ramp entry from Matthew Boulevard and from the Family Pool.